FAQ
Needs help? Try to look at the frequently asked questions in case you got one of yours here.
How about the payment method?
- Cash Delivery to our driver each way
- Online banking and transfer in advance
- No need deposit required
When should I receive driver details?
Driver details will update around 9pm one day in advance before your traveling date by WhatsApp or Email.
Rate is per vehicle or per passenger?
Our price is per vehicle and no sharing with other people
How can driver fetch me at the airport?
When you reach the arrival gate, look for the driver holding a signboard with your name, otherwise will contact you by Whatsapp
When crossing both Singapore and Malaysia, should I alight from vehicle?
No need alight, just show the passport to immigration officer and waiting inside the vehicle
Which immigration will be used by driver entry or exit?
Driver will check the traffic camera before and flexible using both border
How long in advance can reschedule my travel?
You can make travel changes 12 hours before the scheduled date. However the acceptable of revision will need depend vehicle availability
What car model do you have?
Toyota Innova, Toyota Vellfire, Toyota Alphard and Hyundai Starex
Are the price is only for single trip or return trip?
All pricing on list are referring one way trip only
Any hidden cost or extra charge in listing?
Our rates is all include everything and no hidden cost, there are no more extra charge for parking fee, fuel surcharge, and driver hire fee
Does your company will provide booking receipt for the trip?
Yes, we provide softcopy booking receipt by PDF files to you Whatsapp or Email, you need to mention our coordinator when booking
What is your cancellation policy?
We do not impose any cancellation fee if inform us 1 day in advance before your travelling date
Any charges for additional pick up or drop off point in Singapore?
Yes, we will extra charge SGD10 per each location
When is the latest I need to confirm the trip?
We can accept one day in advance booking by Whatsapp or Email, we also can flexible arrange the urgently booking but need to depend on driver schedule
Is passenger cover with insurance in the journey?
Yes all passenger are cover by insurance. Our vehicle includes driver, vehicle and passenger 3 type of insurance and renewal by every years
Will round trip driver will he same in the journey?
Normally we will arrange same driver pick up and return in same day, any changing will update driver details in advance. For separate day go and return would be depend the driver schedule. Driver details will be update one day in advance before 9PM
Can arrangement with urgently booking in last minute?
Yes we can arrange for you, but we need to depend on the driver schedule and availability. For urgent booking can direct Whatsapp or Call to us.
